Victoria Crystal Product Returns

1. Completing the Form

After you complete the warranty claim form, our service department will review your request within 5 business days and provide you with a preliminary decision.

2. Returning the Product

• Product returns are handled via the InPost courier service.
• The product must be shipped at the customer's expense within 14 calendar days.
• You will receive shipping instructions and a return shipping label by email.
• Please send the shipping label to: info@victoria-crystal.pl

Returns are accepted by mail only.
The return label is provided electronically.

3. Receipt Confirmation

Once the product has been delivered to our warehouse, you will receive a confirmation email.

4. Inspection

The product will be forwarded to our service center.
The inspection process takes up to 7 business days.

5. Final Decision

• Product Replacement — if a defect is found that cannot be repaired.
• Refund — if the product cannot be repaired and the packaging is intact, the payment will be refunded within 14 calendar days in accordance with Polish law.
  https://isap.sejm.gov.pl/isap.nsf/DocDetails.xsp?id=WDU20140000827
  
• Return of the Product to the Customer — if no defects are found, the product will be returned in the same condition in which it was received.
• Return Fee — in cases where the damage was caused by the customer. The maximum fee is 50% of the product's value.

Return and Exchange Policy

You may return a product within 14 calendar days without providing a reason, provided that:

• No damage caused by the customer has been identified.
• The product and its original packaging remain intact.

Returns and exchanges are accepted in the following cases:

• New products in their original, unopened packaging.
• Products used for a short period, provided they show no signs of damage and are returned complete with their original, undamaged packaging.

Return Deadline:
- Within 14 calendar days from the approval of the return request, or
- In the case of voluntary withdrawal from the purchase agreement, within 14 calendar days from the date of receiving the product.

Fees

• No Charge — if a manufacturing defect is confirmed.
• Individual Fee — for damage caused by the customer, up to a maximum of 50% of the product's value.

Refunds

Once the refund has been approved, the funds will be transferred to the customer's bank account within 14 calendar days.