Legislation
Quick Assistance
Professionalism
Warranty+
Original Products
At Victoria Cristal, you will find only original products from trusted brands. By purchasing from us, you can be sure that our products will serve you for a long time and provide complete satisfaction. However, if any issue occurs, you can count on our fast and effective support!
Check it yourself
✔️ Verification of the serial number on the manufacturer's official website.
✔️ Cooperation with official brands guarantees authenticity.
✔️ Original packaging and manufacturer documentation.
Extended Warranty
For Philips, Dyson and Remington devices, we offer an extended warranty that enhances the standard protection of your equipment and provides additional benefits.
Advantages
Longer protection period — up to 3 years beyond the standard warranty.
Protection against damages that are not your fault.
Fast repair or replacement — without unnecessary formalities and long waiting times.
Some Statistics
✔️ Up to 60% of users experience failures within the first two years — an extended warranty helps avoid additional expenses.
✔️ Replacement of equipment in case of a serious malfunction at no additional cost.
✔️ Priority service and savings on repairs — up to 80% of requests are resolved faster than within the standard timeframe.
Extended warranty — peace of mind for years, even in case of unexpected situations!
Procedure for Manufacturer Warranty
Under the Manufacturer Warranty, a complaint can be submitted directly to the Manufacturer or their service center.
Procedure
Customer
Manufacturer Service Center
Customer
It is also possible to submit a complaint to the Seller, however, this process may take longer due to an additional intermediary stage. The fastest solution is to contact the Manufacturer directly. If you want your case to be processed quickly, send the product directly to the Manufacturer.
Customer
Seller
Manufacturer Service Center
Seller
Customer
Procedure for Seller Warranty
Under the Seller Warranty, complaints should be submitted directly to the Victoria Crystal store, which will then initiate the complaint procedure with the Manufacturer.
Procedure
Customer
Manufacturer Service Center
Customer
Submitting a Warranty Claim with Store Warranty
To start the process of obtaining warranty service, please click the button below.
Submitting a complaint has never been easier! Follow our simple steps to quickly and efficiently resolve any issue related to your product. Our warranty service is here to help you!
Algorithm
Filling out the form
After completing the warranty form, our service department will review your request within 5 business days and provide an initial decision.
Sending the product by the customer
After approval of the request:
The product must be shipped at the customer's expense within 14 calendar days.
Return details will be provided by email.
The shipping label must be sent to:
victoriacrystalservice.pl@gmail.com
The return is carried out exclusively by mail.
The shipping label is provided electronically.
Confirmation of receipt
After the product arrives at our warehouse, you will receive a confirmation of receipt by email.
Diagnostics
The product will be transferred to the service center.
The diagnosis takes up to 7 business days.
Final decision
After completing the diagnosis, the following options are possible:
1) Product replacement:
In case of a defect that cannot be repaired.
2) Refund:
If the product cannot be repaired and the packaging remains intact, the funds will be returned within 14 calendar days in accordance with applicable law.
3) Product return:
If no defects are found, the product will be returned in the same condition.
Return fee — in cases where the defect was caused by the customer's fault.
The fee amount depends on repair costs. Details can be obtained from the warranty department:
victoriacrystalservice.pl@gmail.com
Return and replacement conditions
Returns are only possible in case of manufacturing defects.
Product replacement is available.
Eligible for return:
New products in original, unopened packaging.
Return period:
14 calendar days from the moment the request is approved.
Fee:
No fee — in case a manufacturing defect is detected.
Individual fee — in case of damage caused by the customer.
Frequently Asked Questions
The entire Victoria Crystal warranty policy complies with Polish consumer protection laws. Complaints are processed in accordance with applicable regulations, and product returns and exchanges are governed by Article 27 of the Consumer Rights Act. If you need additional information, please contact us.
Consumer Protection Law
https://isap.sejm.gov.pl/isap.nsf/DocDetails.xsp?id=WDU20140000827
Frequently Asked Questions
We have prepared a list of answers to questions that are frequently asked by our customers.
What should I do if I lost my receipt?
If you have lost your receipt, please provide your order number or the electronic proof of purchase sent to your email address. This information will allow us to identify your purchase.
What defects are covered by the warranty?
The warranty covers material and manufacturing defects. However, it does not cover damage caused by improper use.
What is the delivery time?
The standard delivery time is from 1 to 3 business days. It may vary depending on the location and product availability.
How long does pre-order delivery take?
For pre-order purchases, the delivery time may take from 1 to 2 weeks. The exact delivery date will be provided when placing the order.
